Payment failed, or the money left your account and no order showed up? Don't pay again yet. Failed payments are almost always reversed on their own. If it doesn't come back, send us the details below and we'll trace it.
01Don't pay twice
If checkout failed, or you saw the money go and got no order confirmation, don't retry straight away. A second attempt can go through while the first is still being reversed, and then you're chasing two amounts instead of one.
Check your email, including spam, for an order confirmation first. If there's one there, the order went through and you can stop reading.
02What usually happens
When a payment fails halfway, the bank or UPI app usually holds the money for a while and then sends it back to where it came from. You don't need to do anything for that to happen.
- Payment failed
- No order is created. Any amount held goes back to the source automatically, usually within 5–7 working days.
- Debited, no order
- Same thing, in most cases. The payment didn't complete on our side, so it's reversed to your card, bank or UPI account within 5–7 working days.
- Debited, order confirmed
- That's just a normal order. The confirmation email has the details.
If it's been longer than that and the money hasn't come back, write to us. We'll check the payment on our side and sort it out.
03What to send us
The more of this you include, the faster we can find it:
- Order number, if you got one
- Amount debited
- Date and time of the payment
- Payment method: card, UPI, net banking or wallet
- UPI reference number or bank transaction ID
- The phone number you used at checkout
A screenshot of the debit message or bank statement line helps too. Cover anything that isn't needed, like your balance or full card number. We never need those, and we'll never ask for your card PIN, CVV or UPI PIN.
04Anything else
Refunds for returns and cancellations are on the returns page. Everything else goes to abhijeet.designmail@gmail.com. A human reads every one.